The Influence of Whatsapp Usage and Teacher Interpersonal Communication on Organizational Communication Quality

Authors

  • Isna Siskawati Universitas Islam Negeri Syarif Hidayatullah Jakarta
  • Ade Masturi Universitas Islam Negeri Syarif Hidayatullah Jakarta
  • Nurul Hidayati Universitas Islam Negeri Syarif Hidayatullah Jakarta
  • Marisa Puspita Sary Universitas Islam Negeri Syarif Hidayatullah Jakarta
  • Anan Nisoh Jamiah Islam Syekh Daud Al Fatoni Yala

DOI:

https://doi.org/10.54150/syiar.v5i2.763

Keywords:

Social Media, Interpersonal Communication, Organizational Communication, Islamic School

Abstract

Effective organizational communication is essential for the smooth operation of school activities; however, challenges arise in utilizing digital media and the quality of interpersonal interactions among teachers in supporting school goals. This study aims to examine the influence of WhatsApp use and teachers’ interpersonal communication, both partially and simultaneously, on the quality of organizational communication at Rahmania Islamic School. A quantitative correlational approach was used, involving 38 respondents via saturated sampling. Hypothesis testing employed t-tests and F-tests. The results show that the t-value for WhatsApp Use exceeds the t-table value of 1.687, indicating a significant influence of WhatsApp Use on the Quality of Organizational Communication. Conversely, the t-value for Teachers’ Interpersonal Communication is less than 1.687, indicating no significant effect on organizational communication quality. However, simultaneously, WhatsApp Use and Teachers’ Interpersonal Communication together have a significant influence on the Quality of Organizational Communication, with an F-value exceeding 2.87. Conclusion: WhatsApp and interpersonal communication enhance the school’s ability to manage information and boost teacher motivation, satisfaction, and loyalty.

References

Adithya, R., Vashistha, V. A., & Dell, N. (2021). Tag a teacher: A qualitative analysis of WhatsApp-based teacher networks in low-income Indian schools. In CHI ’21: Proceedings of the 2021 CHI Conference on Human Factors in Computing Systems (pp. 1–13). ACM. https://doi.org/10.1145/3411764.3445221

Adzmi, A. M., Ramly, L. M., Nazri, S. M., Farid, N. F. N. M., & Rahman, M. A. A. (2021). Social media and new norms impact: “Oh! My Grandparents (OMG)!” as an administrator in family WhatsApp group. Jurnal Komunikasi: Malaysian Journal of Communication, 37(4), 254–272. https://doi.org/10.17576/JKMJC-2021-3704-15

Ahmad Fuad Khoo, N. A. K. B., Osman, S., Daud, M. F., Kumar, J. A., & Kurniati, D. (2024). The implications of digital communication between parents and teachers from a teachers’ point of view. Humanities, Arts and Social Sciences Studies, 24(1), 184–195.

Ahmad, D. N., Karim, A., Zulkarnain, I., Ati, A. P., & Nusantari, D. O. (2021, Maret). Analysis of creative thinking ability and scientific communication in HOTS learning using WhatsApp media. Dalam Journal of Physics: Conference Series (Vol. 1823, No. 1, Artikel 012074). IOP Publishing. https://doi.org/10.1088/1742-6596/1823/1/012074

Aini, D. A. N., & Fachrunnisa, O. (2023). Islamic communication in outbound management training. In Contributions to Management Science (pp. 317–321). Springer. https://doi.org/10.1007/978-3-031-27860-0_28

Asmendri, Sari, M., Asrida, D., Muchlis, L. S., & Febrian, V. R. (2024). Transformational leadership in Islamic education institution through social media engagement. Jurnal Pendidikan Islam, 10(2), 336–349. https://doi.org/10.15575/jpi.v10i2.40221

Attalla, S. M., Ebrahim, J., Ads, H., Razak, N. A., & Mohamad, N. (2020). Staff reflection on the effectiveness of WhatsApp usage for organizational communication: A study in a private Malaysian medical school. Malaysian Journal of Medicine and Health Sciences, 16, 57–62.

Bahzar, M. (2019). Authentic leadership in madrassas: Asserting Islamic values in teacher performance. Journal of Social Studies Education Research, 10(1), 259–284.

Cuenca-Fontbona, J., Compte-Pujol, M., & Sueldo, M. (2022). The function of internal communication during the COVID-19 health crisis: Transformation or transubstantiation? Analisi, 67, 7–26. https://doi.org/10.5565/rev/analisi.3553

Cueva Nachucho, M., Alarcón Rojas, S. P., Vilchez Carrasco, M. C., Awananch Santos, J. C., Vargas Espinoza, J. L., & others. (2022). Communication and organizational interaction in the faculties of UNIFSL-Bagua, Peru. Sapienza, 3(4), 333–350. https://doi.org/10.51798/sijis.v3i4.485

DeVito, J. A. (2011). Komunikasi Antar Manusia. Jakarta: Kharisma Publishing.

Dsane, S., Densmore, M., & Joolay, Y. (2022). A descriptive analysis of cohesion within virtual and physical small groups of mothers in bandwidth-constrained communities in Cape Town. In COMPASS '22: Proceedings of the 4th ACM SIGCAS/SIGCHI Conference on Computing and Sustainable Societies (pp. 152–164). ACM. https://doi.org/10.1145/3530190.3534793

Ehsan, A., Umer, N., Raza, A., Masood, M., & Riaz, F. (2023). Persepsi mahasiswa terhadap penggunaan WhatsApp sebagai alat bantu pembelajaran tambahan di sebuah perguruan tinggi kedokteran gigi di Pakistan. Journal of University Medical and Dental College, 14(1), 539–544. https://doi.org/10.37723/jumdc.v14i1.747

Ekayanthi, D., Lubis, D. P., Sumardjo, & Sarwoprasodjo, S. (2025). Communication strategies to strengthen the resilience of micro, small and medium-sized enterprises during the COVID-19 pandemic: A systematic review. Multidisciplinary Reviews, 8(5), e2025137. https://doi.org/10.31893/multirev.2025137

Elhay, A. A., & Hershkovitz, A. (2019). Teachers’ perceptions of out-of-class communication, teacher-student relationship, and classroom environment. Education and Information Technologies, 24(1), 385–406. https://doi.org/10.1007/s10639-018-9782-7

Harrison, V., Morehouse, J., & Boatwright, B. (2024). The student as stakeholder: How the altruism of university social responsibility (USR) campaigns impacts student relationships. Journal of Communication Management, 28(3), 498–516. https://doi.org/10.1108/JCOM-06-2023-0067

Harun, H. (2021). Principles and values of Islamic communication in organizations. In The role of Islamic spirituality in the management and leadership process (pp. 85–103). IGI Global. https://doi.org/10.4018/978-1-7998-6892-7.ch005

Hershkovitz, A., Abu Elhija, M., & Zedan, D. (2019). WhatsApp is the message: Out-of-class communication, student-teacher relationship, and classroom environment. Journal of Information Technology Education: Research, 18, 73–95. https://doi.org/10.28945/4183

Hongtao, M. (2020, September). Research on the effectiveness of college classroom teaching communication. Dalam Proceedings of the 2020 International Conference on Modern Education and Information Management (ICMEIM 2020)(hlm. 782–785). IEEE. https://doi.org/10.1109/ICMEIM51375.2020.00174

Ingsih, K., Astuti, D., Suhana, S., & Ali, S. (2021). Improving teacher motivation and performance through communication, work discipline, leadership and work compensation. Academy of Strategic Management Journal, 20(1), 1–16.

Jaafar, N., Muhamad, N. A. F. B., Ghazali, N. B. M., Jamilin, A. K., Kasmani, M. F. B., Abdullah, R. B., Yusoff, S. H. B., Hashim, N. B., Mahyuddin, M. K. B., & Kanaker, O. (2017). Prophetic communication styles in teaching. Advanced Science Letters, 23(5), 4761–4764. https://doi.org/10.1166/asl.2017.8888

Jabbar, J., Malik, S. I., AlFarsi, G., & Tawafak, R. M. (2021). The impact of WhatsApp on employees in higher education. In Studies in Systems, Decision and Control (Vol. 295, pp. 639–651). Springer. https://doi.org/10.1007/978-3-030-47411-9_34

Jabbar, J., Malik, S. I., AlFarsi, G., & Tawafak, R. M. (2021). The impact of WhatsApp on employees in higher education. Dalam Studies in Systems, Decision and Control (Vol. 295, hlm. 639–651). Springer. https://doi.org/10.1007/978-3-030-47411-9_34

Kalkan, Ü., Atasoy, R., & Karada?, M. (2022). The effect of teachers’ communication skills and students’ attitudes towards DKAB and IHL vocational courses. Mutefekkir, 9(17), 149–176. https://doi.org/10.30523/mutefekkir.1128644

Lateh, A., Thongsuk, J., Machae, D., Masae, A., & Lateh, A. (2024). Proposed management model and policies inspired by PMDG administration for private Islamic schools in the deep south of Thailand. Pakistan Journal of Life and Social Sciences, 22(2), 6873–6883. https://doi.org/10.57239/PJLSS-2024-22.2.00519

Le Clainche, M. (2021). COVID-19 : Les défis de la communication de crise (mars 2020 - mars 2021). Revue Française d'Administration Publique, 178(2), 433–448. https://doi.org/10.3917/rfap.178.0177

Littlejohn, S. W., & Foss, K. A. (2009). Teori Komunikasi, edisi 9. Jakarta: Salemba Humanika

McNair, B. (2003). An Introduction to Political Communication. London and New York: Routledge. https://doi.org/10.4324/9780203699683

Miswan, Widaya, & Rudiana, D. (2023). Use of WhatsApp messenger and organizational culture towards employee performance at UPTD Puskesmas Purwasari Karawang Regency. Res Militaris, 13(1), 80–90. https://doi.org/10.59805/ebm.v1i2.77

Mock, M., Gonzálvez-Gallego, N., & Razik, S. (2021). The role of integrated reporting in enhancing corporate transparency and communication. Business Ethics and Leadership, 5(4), 76–89. https://doi.org/10.21272/bel.5(4).76-89.2021

Motteram, G., Dawson, S., & Al-Masri, N. (2020). WhatsApp-supported language teacher development: A case study in the Zaatari refugee camp. Education and Information Technologies, 25(6), 5731–5751. https://doi.org/10.1007/s10639-020-10233-0

Muhith, A., Dwiyono, Y., Munawati, S., Mustofa, A., & Haryanto, S. (2023). Challenges of Islamic boarding school organizational culture in the millennial generation and the digital era 4.0. Nazhruna: Jurnal Pendidikan Islam, 6(3), 457–474. https://doi.org/10.31538/nzh.v6i3.4231

Nedzinskait?-Ma?i?nien?, R., & Merkyt?, S. (2019). Shared leadership of teachers through their interpersonal communication competence. Acta Paedagogica Vilnensia, 42, 85–95. https://doi.org/10.15388/ActPaed.42.6

Neiroukh, N., Ansari, A. A., Dalu, R. A., Khlaif, E., & Barahmaeh, D. (2024). Organizational communication competence of public secondary school principals through utilizing WhatsApp. Frontiers in Education, 9, Article 1374279. https://doi.org/10.3389/feduc.2024.1374279

Pozin, M. A. A., & Nawi, M. N. M. (2018). Effective communication using WhatsApp: Industrialised Building System (IBS) construction. In F. A. A. Nifa, C. K. Lin, & A. Hussain (Eds.), AIP Conference Proceedings (Vol. 2016, Article 020018). American Institute of Physics. https://doi.org/10.1063/1.5055420

Prasetyo, M. A. M. (2022). Pesantren efektif: Studi gaya kepemimpinan partisipatif. Munaddhomah, 3(1), 1–12. https://doi.org/10.31538/munaddhomah.v3i1.159

Prayogi, E. E. Y., Anwar, S., D, Y. A., & Yetri. (2021). Management of madrasa-based education quality improvement at the Tahfidz Qur’an Islamic Boarding School in Metro City. Review of International Geographical Education Online, 11(7), 480–491. https://doi.org/10.48047/rigeo.11.07.52

Purnomo, H. (2022). Organizational commitment in Islamic boarding school: The implementation of organizational behavior integrative model. Perspektivy Nauki i Obrazovania, 57(3), 354–371. https://doi.org/10.32744/pse.2022.3.20

Rasit, R. M., Ismail, S., Murghayah, S. K. M. H., Usman, A. H., & Majid, M. A. (2024). Development of a Muslim family communication model based on the Madani society framework. Pakistan Journal of Life and Social Sciences, 22(2), 389–404. https://doi.org/10.57239/PJLSS-2024-22.2.0029

Rodríguez-Fernández, L., & Vázquez-Sande, P. (2019). Challenges and perspectives in organizational communication. Profesional de la Información, 28(5), e280501. https://doi.org/10.3145/epi.2019.sep.01

Rosenberg, H., & Asterhan, C. S. C. (2018). “WhatsApp, teacher?” – Student perspectives on teacher-student WhatsApp interactions in secondary schools. Journal of Information Technology Education: Research, 17, 205–226. https://doi.org/10.28945/4081

Rungta, S. (2015). Perbedaan penggunaan WhatsApp berdasarkan gender: Studi eksploratif. Indian Journal of Marketing, 45(5), 27–37. https://doi.org/10.17010/ijom/2015/v45/i5/79938

Rustan, A. S. (2021). Komunikasi digital dan interaksi media sosial untuk meningkatkan kualitas akademik dosen perguruan tinggi Islam. Journal of Social Studies Education Research, 12(4), 144–169.

Sembiring, E., & Purba, S. (2019). Influence of interpersonal communication, work environment and locus of control on teachers’ job satisfaction. Malaysian Online Journal of Educational Management, 7(4), 64–81. https://doi.org/10.22452/mojem.vol7no4.4

Shulhan, M. (2018). Leadership style in the madrasah in Tulungagung: How principals enhance teacher’s performance. International Journal of Educational Management, 32(4), 641–651. https://doi.org/10.1108/IJEM-08-2017-0218

Silahuddin, Saiful, Ikhwan, M., Zulfikar, T., & Hendra, S. H. (2025). Looking inside traditional Islamic schools: Concerns and prospects of learning culture. Jurnal Ilmiah Peuradeun, 13(1), 1–22. https://doi.org/10.26811/peuradeun.v13i1.1179

Silva, S., Ruaõ, T., & Gonçalves, G. (2020). The state of art of organizational communication: The trends of the 21st century. Observatorio, 14(4), 98–118. https://doi.org/10.15847/obsOBS14420201652

?igan, E., Blaga, R. L., Isac, F.-L., Lungu, M., & Milin, I. A. (2022). Analysis of sustainable communication patterns during the telework period in Western Romanian corporations. International Journal of Environmental Research and Public Health, 19(16), Article 9796. https://doi.org/10.3390/ijerph19169796

Tkalac Ver?i?, A., Ver?i?, D., ?ož, S., & Špoljari?, A. (2024). A systematic review of digital internal communication. Public Relations Review, 50(1), Article 102400. https://doi.org/10.1016/j.pubrev.2023.102400

Toker Gokce, A., & Balc?, K. (2023). Together in and out of school: The impact of school principals’ use of WhatsApp on teachers’ professional lives. Educational Studies, 49(3), 547–565. https://doi.org/10.1080/03055698.2023.2182624

Trasmundi, S. B. (2025). Rethinking organisational communication through an ecological perspective. International Journal of Organization Theory and Behavior. Advance online publication. https://doi.org/10.1108/IJOTB-02-2025-0033

Ujakpa, M. M., Heukelman, D., Lazarus, V. K., Neiss, P., & Rukanda, G. D. (2018, May). Using WhatsApp to support communication in teaching and learning. In 2018 IST-Africa Week Conference (IST-Africa) (pp. 1–10). IEEE. https://doi.org/10.1109/ISTAFRICA.2018.8417294

Veith, C., Minciu, M., & Bojin, D. C. (2025). Understanding the dynamics of telework: A Job Demands–Resources model-based qualitative analysis of employee and managerial experiences in Romania. Journal of Theoretical and Applied Electronic Commerce Research, 20(2), Article 104. https://doi.org/10.3390/jtaer20020104

Widyastuti, D. A., Purwanta, E., Astuti, B., Izzaty, R. E., & Farozin, M. (2025). Assessing validity and reliability of Muslim student’s interpersonal communication scale: A Rasch model study. Islamic Guidance and Counseling Journal, 8(1). https://doi.org/10.25217/0020258551200

Zahid, M., & Hasan, M. (2018). Eksistensi Islam wasathiyyah di Madura (Analisis penerimaan masyarakat kota terhadap konten Islam di media sosial). Al-Ihkam: Jurnal Hukum dan Pranata Sosial, 13(2), 382–406. https://doi.org/10.19105/al-lhkam.v13i2.1875

Downloads

Published

2025-12-05

How to Cite

Siskawati, I., Masturi, A., Hidayati, N., Sary , M. P., & Nisoh, A. (2025). The Influence of Whatsapp Usage and Teacher Interpersonal Communication on Organizational Communication Quality . Syiar: Jurnal Komunikasi Dan Penyiaran Islam, 5(2), 269–280. https://doi.org/10.54150/syiar.v5i2.763